Daniel Wurm | 02 May 2018
The National Painting and Decorating Institute has launched a new course for painters wanting to improve their customer service skills. The course was developed over the last two years, in consultation with business coaches and industry experts, and was funded by Valspar.
The course includes over 20 multi-media lessons on subjects such as 'how to answer the phone professionally', "how to use email professionally', 'how to handle complaints', and 'how to track and manage customers'. The lessons are presented by trainers from the National Painting and Decorating Institute, including Business Coach and author Jim Baker from My Tools for Business, and feature practical ways to implement good customer service from first client contact to customer follow-up.
The course takes about 4 hours to complete, and can be done as an individual subject, or as part of the Painting Contractor Management Course offered by the National Painting and Decorating Institute. Participants can complete the course on-line, and get mentoring and feedback on their customer service skills.
"Painters have never had the chance to get this kind of one-on-one mentoring before", says NPDI trainer Daniel Wurm. "This is not just a seminar where you just listen to other people talk; it's real help and training to help painters improve their presentation skills and develop loyal customers. Most painters have never had training in customer service, but it's essential to be able to run a successful business."
Over 1200 painters have registered for a course or are currently being trained through NPDI's unique on-line learning platform.